Can someone under 18 open an npoker account — or are there any exceptions to the age requirement?

No, there are no exceptions. npoker strictly enforces Under 18 years of age npoker strictly prohibits minors from creating accounts or using our services — not just as policy, but as a legal obligation. Date of birth is verified at registration, and a National ID or birth certificate may be requested in suspicious cases. If an account is found to have been created using a false age and the user is later confirmed to be a minor, the account will be permanently closed and all personal data securely deleted. If you believe your child is using this platform, contact support@npoker.click immediately. We will act without delay.

How long does it take for my winnings to reach my bKash after winning a game?

Typically within the time of submitting a withdrawal request 5 to 30 minutes funds are delivered to your bKash or Nagad account. However, this depends on a few factors: first, your KYC verification must be complete; second, the bKash or Nagad number you're withdrawing to must match the number used for your deposit; third, large first-time withdrawals may require additional verification — in that case, processing can take up to 24 hours. During peak hours (on big match days), it may take a little longer. That said, if your funds haven't arrived after 30 minutes, contact us immediately via live chat or at support@npoker.click — our support team will resolve it promptly.

npoker | Privacy Policy — How We Protect Your Data

1

Introduction & Applicability

Npoker.click takes your privacy seriously. This Privacy Policy explains what information we collect when you use the npoker website or mobile app, how that information is used, and how we keep it secure.

By using npoker's services, you agree to this Privacy Policy. Please take a moment to read it carefully. If you have any questions, reach out to our support team.

This Policy npoker.clickApplies to all services offered by — website, Android app, iOS app, and any associated digital platforms.

We believe privacy is more than a legal obligation — it's the foundation of trust. That's why npoker takes every possible precaution to protect your personal information.

2

What Data We Collect

Npoker only collects information that is necessary to provide services and maintain security. Collecting unnecessary personal data is against our policy.

Data Type	Example	Why It's Needed
Identity Information	Name, date of birth, national ID number	KYC verification and age confirmation
Contact Information	Mobile number, email address	OTP verification, notifications, support
Financial Information	BKash/Nagad number, transaction history	Payment Processing & AML Compliance
Device Information	IP address, device model, OS version	Security & Fraud Prevention
Usage Information	Game history, bet records, session duration	Service Improvement & Responsible Gaming
Location Data	Approximate country and region (IP-based)	Compliance with Regional Regulations

3

How We Collect Your Data

Npoker collects information through a variety of methods:

Directly from you: Information you provide through the registration form, KYC verification, payment form, or support chat.
Automatically: Through cookies, log files, and analytics tools while you use the app or website.
From our payment partners: Relevant transaction details when payments are made via bKash, Nagad, or Rocket.
From third-party verification providers: The minimum information necessary to verify your identity and age.

📌 Please Note

We will never ask for your password or payment PIN over the phone or via message. Any such request is fraudulent — please report it to our support team immediately.

4

How Your Data Is Used

Your data is used only for specific, legitimate purposes. These are clearly outlined below:

Service Delivery: Managing your account, processing bets and payments, and personalizing your gaming experience.
Security Assurance: Fraud detection, multi-account monitoring, and anti-money laundering (AML) compliance.
Legal Compliance: For KYC, AML, and compliance with applicable legal regulations.
Contact: Important notifications, updates to terms and conditions, or security alerts.
Service Improvement: Anonymized data is used to analyze app performance and improve new features.
Marketing (consent-based): Sending relevant offers and promotions with your consent.

You can opt out of marketing emails or SMS at any time. Go to "Notification Preferences" in your account settings to unsubscribe.

5

Data Sharing Policy

Npoker never sells your personal data. However, limited information may be shared with trusted parties in certain circumstances:

Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions.
Identity Verification Services: Only the minimum information required for the KYC process, covered under our privacy agreement.
Legal Authorities: When required by court order or legal investigation.
Analytics Partners: Anonymous, aggregated data only — no personally identifiable information.

🚫 What Will Never Happen

Your name, mobile number, email, or financial details will never be sold or shared with advertisers, data brokers, or unrelated third parties.

6

Security Measures

Npoker follows the highest industry standards to protect your data:

SSL/TLS Encryption: All data transmissions are secured with 256-bit AES encryption.
Two-Factor Authentication (2FA): Additional OTP verification for login and withdrawals.
Automated Fraud Detection: Unusual transactions or login patterns are flagged immediately.
Regular Security Audits: Regular security testing conducted by third-party experts.
Encrypted Database: Stored data is kept encrypted at all times.
Restricted Access: Staff can only access the data required for their specific role.

In the event of a data breach, affected users will be notified within 72 hours via email and in-app notification.

7

Cookie Policy

The npoker website and app use cookies — small text files stored on your device that help improve your browsing experience.

Cookie Type	Purpose	Duration
Required	Login sessions, security, payments	End of session or 30 days
Analytics	Page views and app usage statistics	1 Year (Anonymized)
Preferences	Saving your language, theme, and display preferences	1 Year
Marketing	Showing relevant offers (consent-based)	90 Days

Cookies can be disabled through your browser settings, though this may limit certain features.

8

How Long Your Data Is Retained

We do not retain data longer than necessary. Retention periods by data type:

Account Information: For the duration of active account use and up to 5 years after closure, as required by law.
Transaction Records: Mandatory retention of 5–7 years in compliance with AML regulations.
Customer Support Conversations: 2 years after the issue is resolved.
Cookie & Analytics Data: 30 days to 1 year (depending on data type).
Marketing Communication Details: You will be removed from active lists as soon as you opt out.

9

Your Rights

As an npoker user, you have important rights regarding your personal data:

Right to Access

To find out what data we hold about you, submit a request to our support team.
Right to Rectification

Use account settings or contact support to correct any inaccurate or outdated information.
Right to Erasure

You may request the deletion of any data not subject to legal retention requirements.
Right to Object

You may object to marketing communications or to specific uses of your information.
Right to Data Portability

You may request a downloadable copy of the personal data we hold about you.

To exercise any of your rights, please support@npoker.click— email us or speak with support via live chat.

10

Minors & Age Policy

Npoker strictly does not provide services to anyone under 18. We take special precautions to protect the privacy of minors:

Age is verified at the time of registration.
Additional identity verification may be required in suspicious cases.
Any account found to belong to a minor is immediately closed and all associated data is deleted.

👨‍👩‍👧 A Note for Parents

If you believe your child is using npoker, contact support@npoker.click immediately. We will act promptly.

11

Policy Updates

Npoker may update this Privacy Policy when necessary. For significant changes:

You will be notified via your registered email and app notifications.
The date of any changes will be updated at the top of this page.
Re-consent may be requested for significant changes.

Continued use of the platform after a notice has been issued will be considered acceptance of the updated policy.

12

Contact & Complaints

For any privacy-related questions, requests, or complaints:

Email: support@npoker.click (include "Privacy" in the subject line)
Live Chat: Available 24/7 in Bengali via the app
Response Time: Privacy-related requests are responded to within 72 hours

Our data privacy team treats every request with the utmost seriousness. Don't hesitate to reach out for any data-related concerns.

Npoker Privacy Policy — Your data is safe with us